Software Support Specialist

Company: VirtualVocations
Location: Bridgeport
Posted on: November 6, 2024

Job Description:

A company is looking for a Software Support Specialist to provide customized support experiences for customers.

Key Responsibilities

Handle incidents by communicating with clients via phone and managing email cases
Troubleshoot technical issues and escalate complex cases to senior engineers as needed
Contribute to the Knowledge Base and assist in training new support team members

Required Qualifications, Training, and Education

Bachelor's degree in Business Applications, Computer Science, or a related field is desired
At least 2 years of product support experience in a technical support position
Computer/IT Certification or equivalent work experience is a plus
Experience utilizing CRM systems
Intermediate understanding of major RDBMS, desktop OS, and network communication

Keywords: VirtualVocations, East Hartford , Software Support Specialist, IT / Software / Systems , Bridgeport, Connecticut

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